This section contains the instructions for purchasing a product through the encandelo.com website.
- The user browse through the section “Store”Of this website where you will see a list of all available products.
- The user selects the product in which he is interested in purchasing.
- The user selects the number of items he wants to purchase of the same product and will click on the "Add to cart" button.
- The product will be automatically added to the cart.
- The user can continue browsing the page by repeating steps 2, 3 and 4, purchasing as many products as desired.
- Once the user wants to proceed with the payment, they will click on the cart icon located in the upper right part of the website and click on "Proceed to payment".
- The user will fill in their billing and shipping information (if different).
- The user will select the payment method they want to use.
- The user will fill in the secure form in which they are asked for their payment information.
- If the purchase has been approved by the bank, you will reach a page with the confirmation of your order. If rejected, the user will be notified to try again.
Following the European directives on commerce and electronic commerce, EÑE AND ECO offers a period of 14 calendar days to return the product received if it does not meet the buyer's expectations in terms of quality, size or defect.
To proceed with the return, the user must send an email to firstname.lastname@example.org requesting the return of the order, providing the order number.
Once EÑE AND ECO confirms to the customer's email that the order is applicable to return, the customer must send the items purchased to the address:
EÑE AND ECO FUENGIROLA
Plaza of the Constitution, 3
29640, Fuengirola, Málaga.
EÑE AND ECO will refund the amount to the buyer once it has verified that the items are in perfect condition and do not present any evidence of having been used.
The return will be made using the same payment method with which the purchase was made.
After 14 calendar days from the date of receipt, EÑE AND ECO may reject any return request.